I purchased a late model Cadillac from eBay, from a dealer in Florida. I live in Arlington, MA, so I decided to go with a local auto transport service. I, (regretfully), decided to use American Auto Transporters, Inc. to do the job. They promised to pick the car up in Florida on March 31, 2006, and deliver it within 4 - 8 days. I phoned them every day for a progress report, and they kept telling 'the car is in transport and is on schedule'.
A week passed, no car. I called them and asked where the car was; they had no clue. Later that day the manager (Nick) called me back and told me that my car had never left the Florida dealership, But he didn't apologize, instead, HE BLAMED ME, claiming I should have known the car hadn't left Florida yet. "Most people know when their cars have left the terminal", he stated.
Next, he promised the car would be picked up in Florida on Monday, April 10, 2006, and that he would "expedite the car to me", so that it would arrive either Wednesday or Thursday, (April 12-13). Well guess what? Today it's late on April 13th and no car yet. I called American Auto Transporters again, and again they don't know where my car is. NO APOLOGIES, just an annoyed sounding "Nick" saying he will try to find out and call me back, or a totally clueless female secretary telling you lies about your car's whereabouts. Two and a half hours later, still no call. I called him, again, he doesn't know where the car is.